May 09

Who Are Our “Customers” Now and in the Future?

Jim Seeland shared this article with me with the following note (and permission to post to our FLC blog)–

“This message is a good one for anybody but, as I read through it, I was struck by how pertinent it is for UAS faculty and staff.   Being able to relate to folks across several generations is critical to good communication and, of course, good customer service and getting a grasp on development of new coursework and delivery methods.   It’s not earth-shattering news I suppose – well written though.”

Jim adds to check out the statistics in the article with the population differences between the Boomer and GenX generations. Rather staggering, if not alarming! Check out the article in question. I found it very timely and interesting. Thanks Jim for sharing!

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